Issue
- Officers can't easily identify which lane requires help.
- Travelers are unsure which lanes are available or in use.
- Leads to passenger delays, staff inefficiencies, and longer queue times.
Solution
Immediate visual indication of lane status:
- Red alerts officers when support is needed.
- Amber shows a person is being processed.
- Green indicates the lane is free for the next person.
Reduces staff burden, improves passenger flow, and ensures quick response to issues.
Supports smart airport operation and better user experience.