Issue

Immigration officers often face long queues and high workloads. Without a clear status indication system, it is difficult for passengers and supervisors to know whether a counter is available, busy, or requires assistance, leading to confusion, delays, and inefficiency in passenger flow.

Solution

PATLITE’s LR6 Signal Tower Light is installed at each immigration counter to provide a clear visual indication of the officer’s status:

Red: Officer requires support
Yellow: Document checking in progress
Green: Counter is available

This real-time visual communication helps streamline passenger movement, improves coordination among immigration staff, and enhances overall operational efficiency.