Issue:
Callcentre managers lack real-time data on call activity across multiple officers. Without centralized monitoring, managing workloads, analysing call patterns,
and optimizing efficiency becomes challenging.
Solution:
Using LR5-LAN, each officer’s LR5-LAN signal tower provides a real-time visual status while also delivering call status data to a central server via Ethernet. This
allows managers to monitor live call activity remotely, generate reports, and optimize workforce allocation based on real-time insights.
Product in Use
LR5-LAN, Φ50 Signal Tower
Ethernet Communication