Product in Use
BSV
75mm Voice Synthesizer
Issue
In ATM lobbies, customers may remain inside close to midnight without realizing the door will automatically close at 12am. Without a clear warning system, this can lead to customers being unintentionally locked inside, causing panic, safety concerns, and increased support calls.
Additionally, standard signage or silent indicators are often ineffective, especially when customers are focused on transactions or using mobile devices. This lack of real-time, audible communication can result in poor user experience and operational risk for banks.
Solution
Install the PATLITE BSV 75mm Voice Synthesizer in the ATM lobby to deliver clear, automated voice announcements at scheduled intervals.
The system broadcasts simple messages such as:
- 10 minutes before closing: Door will close at 12am
- 1 minute before closing: Door closing in 1 minute
- At closing: Door has been closed, call support if inside
With high sound output and customizable voice messages, the BSV ensures customers are well-informed and have sufficient time to exit. It also provides guidance in case someone remains inside after closure.
Summary
By implementing a voice alert system using the PATLITE BSV 75mm Voice Synthesizer, banks can significantly improve ATM lobby safety, prevent customers from being locked inside, and reduce emergency support cases.
This solution enhances customer awareness through clear audio notifications, ensures smoother facility management, and strengthens overall security and user experience in unattended banking environments.